Returns & Refund Policy

DAZZIN accepts returns within 7 days of delivery for damaged or wrong items. This page explains what qualifies, how to report a problem and what happens next.

When you can return an item

  • The item arrived broken, cracked or dented
  • You received a different product from the one you ordered
  • You received the wrong colour or design

When we cannot accept a return

  • You changed your mind after delivery
  • You picked the wrong colour, size or design at checkout
  • The item has been used or washed
  • You contact us more than 7 days after delivery

How to report a problem

  1. Record a clear video while you open the parcel. Start recording before the seal is cut.
  2. Message us on WhatsApp within 24 hours of delivery. Send your order number with the video or photos.
  3. Our team reviews your request. If it is approved, we book a free pickup from your address.
  4. Once we receive and check the item, we send a replacement or refund within 3 to 5 working days.

Please report the issue within 24 hours. The full return must be done within 7 days of delivery.

Check before you pay

Cash on delivery lets you check your order at the door. Open the parcel in front of the rider before you pay. If the outer box is badly damaged, you can refuse the parcel.

Before you send an item back

  • Do not use or wash the item
  • Keep all packaging, tags and accessories
  • Pack the item the way it arrived

Refunds

Approved refunds are sent within 3 to 5 working days after we receive the item. We will confirm the refund method with you on WhatsApp.